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NWT3K 100% Satisfaction Guarantee

Return Policy
You love it or we take it back.

Our team’s goal is to leave you 100% satisfied with your decision to purchase Northwest Tech Products – especially if you are unhappy after your shipment is opened.

If you are not in love with the fit, style, or manufacturing of your custom order within 7 days, we will issue a full refund for any new & *unworn products. Please note that this does not include your choice of color on your jacket / pants. If you are beyond 7 days and experience any issues with your gear, please see our 180-day manufacturer warranty on all custom products.

Return Policy

Custom Northwest Tech items sold through are covered by our 100% satisfaction risk-free return policy. If you’re not satisfied with your new and unused item(s) within 7-days after receiving your order we will either 1. Exchange the item and make you a new item OR 2. Return it and issue you a refund for that item.

*All items must be returned in original condition, including manufacturer packaging, tags, documentation and any accessories. Returns will be refused if items arrive used or damaged due to improper packaging. Please ensure returns are carefully packaged.

Return options:

Contact us for a return shipping address

We do not accept used items, but we are happy to help you with any manufacturer defects and warranty replacements. See our Warranty Policy

Customize & Buy

"Great quality, customized to your style. I've taken it touring, in the park and all over the mountain from - from 10 to 40 degree days and it holds up great!"

Ryan Van Den Meerendonk
Backcountry shredder

"My rasta outfit is the best, coolest, shreddyest, endlessly unique outfit out there. It looks great and lets people know I'm down to party!"

Scotty Helmus
Tahoe Native

"Outerwear completely tailored to your personal taste, it's the sickest!"

Jamie Baril
Stevens Pass Free ride Coach

"I've had my jacket for 3 years now and have yet to find a better designed product. I'll definitely be purchasing my next jacket through NWT3K."

Aaron Careaga
Financial Analyst